Customer

Online Guidelines

Cyber criminals are using more sophisticated methods to steal your information. Follow our tips to stay safe.

If you have followed our guidelines for securing your computer, you have already made it harder for someone to steal your identity. However, all the safeguards in the world will not help you if you give your personal information away. So be smart and follow the guidelines below to protect yourself online.

Guidelines for fraud prevention through E-Mail

  • Do not open email from someone you do not know. Read subject lines carefully. Do not be tricked by a friendly tone or urgent request.
  • Do not click on links or attachments in unsolicited email, especially if they say a problem is urgent or includes an attached file that ends in ".exe."
  • Do not give out personal information. Check the website's privacy policy before you give them your email address.
  • Delete email from unknown sources immediately. Use your junk mail filter
  • Scam emails will often ask for your account number, username, password and sometimes card details.
  • Scam emails are not normally addressed to you by name, as they do not generally know any of your details other than your email address.
  • Scam emails can sometimes by signed by the Security Dept. or Trusted Dept. These departments never send direct email to our customers.

Guidelines for safely Passwords

  • Do not share your Password with anyone.
  • Memorize your Password. Do not write it down or store it on your computer.

Guidelines for Safely Banking Online

  • Access online banking sites by typing the URL directly into the address bar... Be aware of pop-ups as they may indicate you have malware on your computer.
  • Do not click on links in an email unless they are received from a trusted source. Access the bank using a bookmark or address you know is safe.
  • Do not use public computers to do your banking, including those at libraries, Internet cafes and schools.
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