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Frequently Asked Questions
Apple Pay
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What is Apple Pay?
Are there any fees for the service?
Can I add more than one card?
Can Apple Pay access my bank account?
What if I lose my device?
Is my card data secure?
Do I need an internet connection to pay?
Does Apple Pay work outside Egypt?
How do I remove a card from Apple Pay?
What are the transaction limits?
Is the service available for all AAIB cards?
Will I receive instant notifications?
Can I use the same card on multiple devices?
What if a payment fails?
How is Apple Pay different from traditional card payments?
Are there special offers for Apple Pay transactions?
Can I change the default card?
What if an incorrect amount is charged?
Can I rearrange cards in Wallet?
Are there currency restrictions?
Will it work on older, non-updated devices?
What happens when my card is renewed or replaced?
Can Apple Pay be linked to other wallets or payment apps?
How do I know if a store accepts Apple Pay?
Is there a maximum number of devices per card?
What currency is used for international transactions?
Do I need to enable international usage on my card?
Can I get a refund for returned purchases?
Does Apple Pay affect rewards or loyalty points?
Can I add a foreign-currency card like USD?
What if I accidentally deleted the Wallet app?
Q-pay
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What is QPAY?
How can I apply for QPAY?
Do I have to open an AAIB account to have QPAY?
How can i receive money?
What are the service fees?
POS
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How to send a request for a POS terminal?
Do I have to open an account to get a POS terminal?
How long does it take for my POS proceeds to be credited?
What should I do in case of any terminal malfunction?
General
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Where are AAIB’s branches outside of Egypt located?
I have a complaint/ inquiry to submit. What should I do?
What is the AAIB SWIFT code?
Online Banking Service
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What is the Online Banking Service?
How do I subscribe to AAIB Online Banking?
Is the service secure?
If I am not an AAIB Customer, can I still apply for AAIB Online Banking Service?
What shall I do if I lost my Online Banking Password?
What if I locked my Online Banking Password?
What Should I do if I experienced an Online act of Theft or Fraud?
Golden Saving Accounts
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When do interest rate calculations begin for Golden Saving Account deposits?
I want to withdraw from or close my Golden Saving Account before the interest is paid – will this period be included in the calculation of the interest?
How is the interest calculated on the Golden Saving account?
Can I issue a cheque book on my saving account?
What documents do I need to bring in order to apply for a Golden Saving Account
What are the required documents for opening accounts for minors?
How do I arrange an appointment with a Sales Representative to apply for a credit card, a Golden Saving Account or Green Pearls time deposits?
What happens if I closed my Golden Saving Account or redeemed my Green Pearls deposits/ Certificates of Deposit (CDs) while I still have a credit card with this account?
Where does my savings account interest go?
Ecommerce Payment Gateway
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Who can apply for this service?
How can I apply?
What are the acceptable Ecommerce - Payment Gateways?
Is it secured?
Do you support shopping carts?
What are the E-Commerce Payment Gateway fees
How can I receive the paid money?
Why should I use your service?
Credit Cards
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How can I apply for AAIB credit card?
I already have AAIB credit card. Can I apply for another one?
What is the Smart Card?
What happens if my credit card is stolen?
How can I cancel a credit card that I no longer need/ want?
What can my credit card limit be?
Can I ask for a higher credit limit?
When will I be asked for the PIN that is sent to me once I’ve received my credit card?
How do I settle my outstanding credit card balance?
What is the minimum monthly payment I must make?
My card is about to expire. What should I do?
What is the payment grace period?
What should I do before traveling abroad?
How many supplementary cards can I have?
I received an email from Visa asking for my credit card details. Should I respond to this email?
Are my transactions secure?
Debit Cards
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How are debit cards useful to me?
Are my transactions secure?
What are the extra fees charged in case of withdrawing cash using debit cards from other banks’ ATMs?
What happens if my credit card is stolen?
Can I have a supplementary debit card?
Mastercard Securecode
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What is Mastercard SecureCode (Also known as 3D Secure)?
How easy is Mastercard SecureCode to use?
Do I need to apply for Mastercard SecureCode?
What is a One-Time Password?
What happens if I mistakenly enter the wrong OTP more than once?
What should I do if I changed the mobile phone number that I have registered with AAIB?
Apple Pay
Q-pay
POS
General
Online Banking Service
Golden Saving Accounts
Ecommerce Payment Gateway
Credit Cards
Debit Cards
Mastercard Securecode
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