You Matter - Contact Us


At AAIB, we strive for service excellency!

Should you have any feedback about the service you received, please do not hesitate to share it with us.

AAIB has a dedicated team for customer satisfaction

It is easy to voice out your feedback, suggestion or complaint via any of the following channels:

Call us (24/7):

  • From Egypt: 19555
  • From Outside Egypt: (+202) 19555 / (+202) 26733107
  • From UAE 800AAIB (8002242)

Send a message on AAIB’s official Facebook page: Arab African International Bank

Fill a complaint form at your nearest branch

Your feedback, suggestion or complaint is important to us and is handled immediately in most cases.

In case we are not able to provide you with immediate resolution for your feedback or complaint, you will receive an acknowledgement call with the “Complaint Reference Number” together with the expected resolution time frame.

In case you are not satisfied with the resolution received, please further escalate your complaint to our dedicated team at the e-mail: complain@aaib.com

In case we are not able to provide you with immediate resolution for your feedback or complaint, you will receive an acknowledgement call with the “Complaint Reference Number” together with the expected resolution time frame.

In case you are not satisfied with the resolution received, please further escalate your complaint to our dedicated team at the e-mail: complain@aaib.com